Support Contracts

Without a centralized solution to streamline Service Level Agreements (SLAs), companies struggle with contract disorganization, often losing crucial details among documents and spreadsheets. Failure to manage contracted services results in inconsistent service, legal risks and missed renewals, which can result in revenue loss and customer dissatisfaction.

Support Contracts centralizes SLAs to ensure that agreed-upon terms and conditions for support services are provided and adhered to. This ultimately leads to improved customer satisfaction and retention, as well as maximizing revenue for the business.

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Efficient support management for tailored support

Identify specific services required for each customer accurately to meet needs effectively
Create tailored support plans for each customer, sales order or project that align with individual requirements
Easily select the appropriate support plan to populate the required services automatically
Monitor and track services provided, ensuring SLA compliance and timeliness

Renewal tracking and equipment-install connectivity

Easily track critical renewal dates and latest quotes for timely contract renewals and accurate documentation
Connect one or multiple installations to support contracts for clear service context and understanding of provided services
Facilitate team collaboration with posts and attached files for quick answers and efficient access to service documentation

Link Sales Orders and Customers to each Support Contract record
Choose from pre-established Support Plans or customize them to meet specific needs
Define the type of equipment or offering the support contract is related to
Input the total amount and billing amount for services provided
Specify the contract’s start date and duration for accurate contract management

Selected support plans auto-populate a service lists to see exactly what services are provided
Access services to showcase contract value and encourage renewal
Add additional services to plans as needed to customize services according to equipment and customers

Assign a dedicated salesperson to each support contract for personalized customer interaction and management
Mark whether a renewal quote has been proposed to a customer within the renewal process
Indicate the date when a renewal quote was sent to the customer for reference and record-keeping
Select whether a support contract is renewed or not

Link one or multiple installations to a single support contract record for a consolidated view of all related installations
Know exactly which equipment and parts were installed and its locations
Effectively track equipment and manufacturer information associated with each support record

Discuss support contracts directly with team members and get input from others in your organization in a dedicated area
Add @mentions to message members and participants to directly send a Notification link to their Appward sidebar
Like a post to acknowledge and notify the author of a post
Attach documents, images, media and AppShare links to connect to any record in Appward

Attach files related to individual support records to provide related documentation conveniently
Link to files in the Appward Cloud, Appward Documents or upload from local storage
Organize files by list order using arrow keys