KnowledgeBase
Search or browse in depth articles and videos on everything about Appward.
Getting Started
-
Getting Started with Tickets (Last Modified on October 02, 2023)
The Tickets app is a powerful application used to create, track and manage the progress of your support inquiries. This guide will cover how to add, view, edit and keep up to date with your tickets and the parties working on them.
-
Getting Started with Problems (Last Modified on October 02, 2023)
The Problems app is designed to help your organization quickly document issues, identify root causes, plan solutions, and execute them with ease. This guide will walk you through the process of creating a new Problems record, managing it, and successfully identifying the root cause and implementing a solution.
-
Getting Started with Meetings (Last Modified on September 28, 2023)
Meetings is designed to help you efficiently arrange scheduled gatherings with well-defined details regarding topics, goals and agendas, ensuring that attendees are well-prepared and in sync even before the meeting commences.
-
Getting Started with Ticket Director (Last Modified on October 02, 2023)
While the Tickets app is designed to track the inquiries that you’ve made, Ticket Director is designed to manage how you handle incoming tickets. This guide will cover how to add, view, edit and respond to tickets from your customers and internal employees. We’ll also cover how to use the Appward API to integrate ticket creation into your web forms.
-
Getting Started with Leads (Last Modified on September 27, 2023)
The Leads app is a tool for capturing, tracking and managing these leads that your company has generated. This guide will go over the full lead pipeline from adding new leads to editing lead information and following up with prospective customers.
-
Getting Started with Positions (Last Modified on September 25, 2023)
Positions offers a comprehensive job management solution that helps you manage job descriptions, roles, departmental objectives, and training prerequisites all in one place. Leveraging positions with your organizational framework can pave the way for your business’s success.
-
Getting Started with Documents (Last Modified on September 19, 2023)
Documents is designed to help you create a comprehensive library of documents and media assets essential for everyday operation of your organization. Fully integrated with the Appward platform, your documents can be accessed from any app securely and efficiently.
-
Getting Started with Trips (Last Modified on September 14, 2023)
Trips is a dedicated application for efficiently handling travel logistics, bookings, and coordination. It simplifies the management of travel data, expenses, itineraries and traveler profiles across your organization.
-
Getting Started with Calendars (Last Modified on September 25, 2023)
Calendars is an app designed to help you keep track of yours and your colleague’s busy schedules and improving overall time management. You can utilize Calendars unified interface to add events and switch between monthly, weekly, and daily views. In this guide we’ll cover how to add events, calendars, and navigate the entire Calendars app.
-
Getting Started with Skills (Last Modified on September 13, 2023)
The Skills App is designed to offer thorough insight into employees’ skill sets, simplifying the process of determining their areas of expertise. With Skills, you can effectively address these obstacles, improve decision-making, and fully harness your workforce’s capabilities.
-
Getting Started with Drawings (Last Modified on September 25, 2023)
In Appward, drawings refer to detailed technical documents that provide visual representations of a product or component. Drawings are used to communicate design specifications, manufacturing requirements, and assembly instructions to engineers, designers, manufacturers, and suppliers involved in the production process.
-
Getting Started with Boards (Last Modified on September 25, 2023)
Boards is Appward’s central project management system. This guide will cover every aspect of Boards, from creating new boards to creating cards and transferring them from list to list for an organized workflow.
-
Getting Started with Maintenance Director (Last Modified on September 25, 2023)
The Maintenance Director app is designed to help organizations efficiently manage essential Work Tasks. To stay on track and ensure your business assets are functioning optimally, it’s important to actively manage your organization’s one-time or recurring maintenance tasks.
-
Getting Started with Training (Last Modified on September 25, 2023)
Training is a companion app to Training Director. While Training Director is used to create and manage training courses, Training is used by employees to take those courses. This guide will provide a walkthrough of the different features of the Training app and how a user can get the most out of their training experience.
-
Getting Started with Contacts (Last Modified on September 25, 2023)
Contacts is an app used to manage your connections with other people whether they are employees, sales leads, competitors or anyone else. This guide will cover how to add, view and edit a contact, as well as how to use the Frontline Features of contacts and some additional features such as archiving and deleting records.
-
Getting Started with Shoutouts (Last Modified on September 25, 2023)
The Shoutouts app gives you and your colleagues a platform for acknowledging hard work and accomplishments. With Shoutouts, everyone in the company can contribute to a healthy and thriving work environment by actively showing recognition to each other.
-
Getting Started with Reviews (Last Modified on September 25, 2023)
The Reviews app is designed to unify all steps of the performance review process for your employees. With Reviews, you can provide feedback on your employees’ overall performances and have them undergo standard evaluations to ensure they are performing well.
-
Getting Started with Goals (Last Modified on September 25, 2023)
The Goals app is an individualized growth-tracking tool that encourages productivity and professional development through planned-out objectives. With Goals, you can manage your and your team’s short and long-term objectives while keeping track of every detail along the way.
-
Getting Started with Special Events (Last Modified on September 25, 2023)
Special Events is an app designed to manage your company’s organized events, such as conferences, summits and parties. In this guide, we’ll cover how to add an event, view, edit, archive or delete an event, manage event invites and RSVP to events.
-
Getting Started with Articles (Last Modified on August 01, 2023)
Articles is an app designed to centralize your company’s knowledge base while providing a platform for creating engaging content. With Articles, you can manage your article repository, providing users the ability to discover and contribute to new publications with ease.